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Contact center as a Service

Make a difference for your customers as well as your employees with scalable omnichannel customer contact solutions from the cloud.

Unified Communication as a Service

Create optimum accessibility and efficient collaboration with an individual set of communication tools for every employee.

Communication-Enabled Business Processes

Maak uw front- en backoffice systemen interactief en ontketen het potentieel van pro-actief klantcontact.

Integrations

Use and enrich information from existing systems to exceed your customer's expectations, work more efficiently and create new business opportunities.

Our solutions

Contact center solutions that distinguish your organisation from its competition.

Industries Work More Efficiently Satisfied Customers Increase Conversion

Our Strength

Mtel has the knowledge, experience and technology to build and expand the relationship with your customers.

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annual customer contacts
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years of experience
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customer contact experts

Our customers have satisfied customers

Mtel has the trust of over 400 companies for the set-up of their customer contact.

A conversation with iBOOD:
Case
A conversation with iBOOD: 'The telephone provides us with a face'

E-commerce company iBOOD uses Online Business Telephony with call center functionality to serve their customers in the best way possible. The phone is still an important tool for communication with customers, next to channels like chat, e-mail, Twitter and Facebook.

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A conversation with Knab:
Case
A conversation with Knab: 'The phone is our heartbeat'

Knab made the switch from an on-premise solution to a cloud contact center. This made their service desk more flexible and scalable, and enables them to quickly implement changes.

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Personal customer contact for Selecta with the Online Routing Manager - logo
Case
Personal customer contact for Selecta with the Online Routing Manager

Selecta uses the Online Routing Manager to make its customer contact more personal. Those customers who can be identified by their phone number automatically get put through to the right employee.

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Amac Optimises Customer Contact - logo
Case
Amac Optimises Customer Contact

Amac's last telephony solution had limited functionality and not enough insights into their accessibility by phone. Amac optimised its accessibility with Online Business Telephony.

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A conversation with the RBG:
Case
A conversation with the RBG: 'People prefer calling over reading'

The Regional Tax Group (RBG) handles a large amount of their frequently asked questions via Online Self-Service. This improves accessibility, saves costs and gives the employees time for more complicated questions.

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Cannock Chase Uses Online Contact Center - logo
Case
Cannock Chase Uses Online Contact Center

With the Online Broadcast Manager, Cannock Chase can quickly and easily inform customers and contacts via text and voice messages..

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Azora - logo
Case
Azora

Health care provider Azora wants to make sure that clients immediately get put through to the right home care professional. They also want insight into the accessibility by phone and unburden the service point. Thanks to Team Contact, the phone automatically rings at the on-call employee, guaranteeing the accessibility of the home care team.

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A conversation with Prénatal:
Case
A conversation with Prénatal: 'Parents want answers immediately'

Prénatal is the expert on pregnant women and parents with young children, offering the most complete and affordable selection tailored to its customers' needs.

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A conversation with Rochdale:
Case
A conversation with Rochdale: 'We choose customer focus'

Every year, the Woningstichting Rochdale customer contact center processes around 220,000 phone calls. Calls vary from simple questions about a broken tap to intense calls about a neighbourly dispute. This asks for certain skills from the employee and a solid contact center solution. Rochdale uses the Online Contact Center.

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A conversation with iBOOD: A conversation with iBOOD: A conversation with Knab: A conversation with Knab: Personal customer contact for Selecta with the Online Routing Manager - logo Personal customer contact for Selecta with the Online Routing Manager - logo Amac Optimises Customer Contact - logo Amac Optimises Customer Contact - logo A conversation with the RBG: A conversation with the RBG: Cannock Chase Uses Online Contact Center - logo Cannock Chase Uses Online Contact Center - logo Azora - logo Azora - logo A conversation with Prénatal: A conversation with Prénatal: A conversation with Rochdale: A conversation with Rochdale:

We share our knowledge

Mtel is the communication partner in customer contact. We gladly share our experiences with you in the following blog posts.

WhatsApp as a Customer Contact Channel in the Online Contact Center SRK Rechtsbijstand Starts Using a Cloud Communication Environment No More Income from Your 0900 Service Numbers. What now?
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