Make a difference for your customers as well as your employees with scalable omnichannel customer contact solutions from the cloud.
Create optimum accessibility and efficient collaboration with an individual set of communication tools for every employee.
Maak uw front- en backoffice systemen interactief en ontketen het potentieel van pro-actief klantcontact.
Use and enrich information from existing systems to exceed your customer's expectations, work more efficiently and create new business opportunities.
Contact center solutions that distinguish your organisation from its competition.
Mtel has the knowledge, experience and technology to build and expand the relationship with your customers.
Mtel has the trust of over 400 companies for the set-up of their customer contact.
E-commerce company iBOOD uses Online Business Telephony with call center functionality to serve their customers in the best way possible. The phone is still an important tool for communication with customers, next to channels like chat, e-mail, Twitter and Facebook.View the case
Knab made the switch from an on-premise solution to a cloud contact center. This made their service desk more flexible and scalable, and enables them to quickly implement changes.View the case
Selecta uses the Online Routing Manager to make its customer contact more personal. Those customers who can be identified by their phone number automatically get put through to the right employee.View the case
Amac's last telephony solution had limited functionality and not enough insights into their accessibility by phone. Amac optimised its accessibility with Online Business Telephony.View the case
The Regional Tax Group (RBG) handles a large amount of their frequently asked questions via Online Self-Service. This improves accessibility, saves costs and gives the employees time for more complicated questions.View the case
Health care provider Azora wants to make sure that clients immediately get put through to the right home care professional. They also want insight into the accessibility by phone and unburden the service point. Thanks to Team Contact, the phone automatically rings at the on-call employee, guaranteeing the accessibility of the home care team.View the case
Prénatal is the expert on pregnant women and parents with young children, offering the most complete and affordable selection tailored to its customers' needs.View the case
Every year, the Woningstichting Rochdale customer contact center processes around 220,000 phone calls. Calls vary from simple questions about a broken tap to intense calls about a neighbourly dispute. This asks for certain skills from the employee and a solid contact center solution. Rochdale uses the Online Contact Center.View the case
Mtel is the communication partner in customer contact. We gladly share our experiences with you in the following blog posts.