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Cases

Our customers have satisfied customers. Mtel has the trust of over 400 companies for the set-up of their customer contact.

A conversation with iBOOD:

A conversation with iBOOD: 'The telephone provides us with a face'

E-commerce company iBOOD uses Online Business Telephony with call center functionality to serve their customers in the best way possible. The phone is still an important tool for communication with customers, next to channels like chat, e-mail, Twitter and Facebook.

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A conversation with Knab:

A conversation with Knab: 'The phone is our heartbeat'

Knab made the switch from an on-premise solution to a cloud contact center. This made their service desk more flexible and scalable, and enables them to quickly implement changes.

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Personal customer contact for Selecta with the Online Routing Manager - logo

Personal customer contact for Selecta with the Online Routing Manager

Selecta uses the Online Routing Manager to make its customer contact more personal. Those customers who can be identified by their phone number automatically get put through to the right employee.

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Amac Optimises Customer Contact - logo

Amac Optimises Customer Contact

Amac's last telephony solution had limited functionality and not enough insights into their accessibility by phone. Amac optimised its accessibility with Online Business Telephony.

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A conversation with the RBG:

A conversation with the RBG: 'People prefer calling over reading'

The Regional Tax Group (RBG) handles a large amount of their frequently asked questions via Online Self-Service. This improves accessibility, saves costs and gives the employees time for more complicated questions.

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Cannock Chase Uses Online Contact Center - logo

Cannock Chase Uses Online Contact Center

With the Online Broadcast Manager, Cannock Chase can quickly and easily inform customers and contacts via text and voice messages..

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