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Online Business Telephony Call Center

The cloud call center service for routing incoming calls. Completely integrated in your UC environment. You have access to the information you need to lead your service department.

Advantages:

  • Professionalise the accessibility of your service department
  • Enable flexible working for your employees
  • Save on internal telephony costs
  • Deal more efficiently with incoming calls
  • Give agents direct insight into who's calling

Demo Online Business Telephony Call Center

Do you want to know how you can professionalise your service department?
A consultant can show you all the possibilities in 30 minutes.

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Features of this Service

The most flexible call center solution on the market! Extensive routing, clear reports and easily integratable with your company telephony environment.

  • Skill-based and priority routing
  • CRM / ERP integrations
  • Call distribution over agents
  • Call recording
  • Supervisor monitoring
  • Cloud delivery model
The Customer Contact Model: The Way to Distinctive Customer Contact

The Customer Contact Model: The Way to Distinctive Customer Contact

Your customer contact process is all sorted? Or do you feel like it could be better? Based on our experiences at hundreds of organisations, we've created a customer contact model. In this white paper, read about where you are at this point in time, and what you could do to be truly distinctive in the area of customer contact.

Download whitepaper
A conversation with iBOOD:
Case
A conversation with iBOOD: 'The telephone provides us with a face'

E-commerce company iBOOD uses Online Business Telephony with call center functionality to serve their customers in the best way possible. The phone is still an important tool for communication with customers, next to channels like chat, e-mail, Twitter and Facebook.

View the case

Want to know more about this service?

We would like to discuss our Online Business Telephony Call Center with you. A consultant will contact you for an informal conversation.

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