Menu

Online Routing Manager

All needed functionality for a distinctive customer experience. When necessary, you can influence the performance of your contact center through the management portal.

Advantages:

  • Quickly adapt to current events
  • Reduce the waiting period for your customers
  • Prevent recurring questions
  • Offer relevant options in the selection menu
  • Make automatic call-back appointments during busy times
  • Answer FAQs outside of openings hours

Demo Online Routing Manager

Do you want to see how you can immediately adapt to current affairs?
A consultant can show you all the possibilities in 30 minutes.

Request a demo
Contact Center Manager
IT Manager
Miscellaneous

Features of this Service

Actively adapt to your customers and give them the autonomy to quickly get the desired results.

  • Online management portal
  • Smart routing
  • Smart selection menus
  • Customer recognition
  • Switch for opening hours and emergencies
  • Cloud delivery model
The Customer Contact Model: The Way to Distinctive Customer Contact

The Customer Contact Model: The Way to Distinctive Customer Contact

Your customer contact process is all sorted? Or do you feel like it could be better? Based on our experiences at hundreds of organisations, we've created a customer contact model. In this white paper, read about where you are at this point in time, and what you could do to be truly distinctive in the area of customer contact.

Download whitepaper
Personal customer contact for Selecta with the Online Routing Manager - logo
Case
Personal customer contact for Selecta with the Online Routing Manager

Selecta uses the Online Routing Manager to make its customer contact more personal. Those customers who can be identified by their phone number automatically get put through to the right employee.

View the case

Want to know more about this service?

We would like to discuss our Online Business Telephony Call Center with you. A consultant will contact you for an informal conversation.

Call me back
Contact Center Manager
IT Manager
Miscellaneous
Chat met ons