Online call centre software

Optimum organisation of your customer contact

Are you unable to realise your ambitious customer contact plans with your existing telephone system or call centre software platform? Mtel offers you the advanced functionality of the cloud with the Online Contact Centre. Our own Software-as-a-Service (SaaS) contact centre software platform offers you all the required functionality for efficiently dealing with customer contacts, plus complete control of your contact channels.

Multichannel customer contact

Customers determine for themselves how and when they contact you. So make sure that you can be reached by telephone, email, chat and social media during and outside office hours.

  • Online Contact Centre: With OCC you can deal with all your customer contact channels efficiently.
  • Agent and Supervisor: Achieve service levels by giving your personnel the right resources.
  • CRM integration: Exceed your customer’s expectations and reduce the AHT of conversations by 20%.
  • Mtel customer contact model: Discerning customer contact that provides support with smart communication solutions.

Time for a good conversation

Mtel is The Conversation Partner for many organisations in customer contact. Why not ask today for a good conversation about corporate telephony and the possibilities of an Online Contact Centre with smart IVR software.