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Conversations about customer contact

Is your customer contact process set up properly, or do you feel like it could be better? How do others do it? Mtel is the Expert in Customer Contact for hundreds of organizations.

A conversation with Prénatal: "Parents want an answer right away"

Interview Willie Brouwer, Prénatal Sales Coordinator

Prénatal is the specialist for pregnant women and parents with young children and offers the most complete and affordable range tailored to the needs of the customer. The customers of the number one destination for (future) parents are therefore more critical, ask a lot of questions, and want to receive an appropriate response right away. Moreover, each generation of parents is different, and Prénatal needs to be able to respond to that. This is why Sales Coordinator Willie Brouwer chose the reliability and growth opportunities of Online Contact Center Software by Mtel.

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