Customers don't want to call your organisation. They want a carefree use of your product or service. As soon as your organisation notices there is something wrong with the product or service, you can proactively inform the customer. Through active communication, you prevent your customers getting annoyed and making a large number of contact attempts.
With the outbound customer contact solutions of Mtel, you can easily and efficiently set to work employees for outbound customer contact when the number of incoming contact attempts is low. In moments like these, the conversations are offered to your employees so they can be deployed.
When a large group needs to be contacted in a short amount of time, you can contact your customers in a fully automated way with the help of previously set up campaigns. When there is a regional incident within a certain postal code area, you can inform your customers without having to use your agents.