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Business enablement

With Cloud Contact Center Services, your customer contact department always has the needed functionality to adapt to changes on the market.

Advantages:

  • The flexibility and scalability of the cloud
  • Don't give another thought to management
  • Increased customer satisfaction
  • Lower costs

Mtel offers Cloud Contact Center Services from the cloud. You do not have to install equipment at your location. This saves you time and money and the trouble of setting up a long-term investment trajectory. You monthly pay for what you actually use.

Mtel executes your technical management. Your IT department spends less time on management and can focus on strategic projects that support your core processes.
392. Your customer service department has the tools to take the lead over your contact center environment and adapt to the current situation. When your marketing department is running a campaign, you can easily scale up the capacity of your contact center to absorb the increase in incoming calls.

Would your customers like to contact you through social media? No problem. You can simply add new channels to the existing contact center environment. Integrations to back office systems like ERP or CRM enable new customer service processes. The flexibility and scalability of the Online Contact Center make sure that you can keep adapting to questions from the business. Now and in the future.

Our services

Contact center as a Service

Make a difference for your customers as well as your employees with scalable omnichannel customer contact solutions from the cloud.

Online Contact Center Online Business Telephony Call Center Online Routing Manager

Unified Communication as a Service

Create optimum accessibility and efficient collaboration with an individual set of communication tools for every employee.

Online Business Telephony Online Team Contact

Communication-Enabled Business Processes

Maak uw front- en backoffice systemen interactief en ontketen het potentieel van pro-actief klantcontact.

Online Self-Service Online Broadcast Manager

Integrations

Use and enrich information from existing systems to exceed your customer's expectations, work more efficiently and create new business opportunities.

Social media CRM and Ticketing Systems Telecom Infrastructure

Want to know more about our solutions?

Mtel is de gesprekspartner in klantcontact. Wij gaan graag met u in gesprek over de mogelijkheden voor uw organisatie.

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